Aterfa Terms & Conditions

Effective date: 1 August 2026

Welcome to Aterfa. By booking an appointment, purchasing a service, or using this website, you agree to the following Terms & Conditions. Please read them carefully before making a booking.

1. Appointments and Bookings

All appointments are subject to availability and confirmed only once you receive a booking confirmation. When booking, you agree to provide accurate, complete, and up-to-date information relevant to your treatment.

Aterfa reserves the right to refuse, reschedule, or cancel an appointment where necessary.

2. Consultation and Health Information

Clients are responsible for disclosing any relevant medical conditions, injuries, symptoms, allergies, pregnancy, recent surgery, or other health-related information prior to treatment. This ensures that your session can be tailored safely and appropriately.

By attending your appointment, you confirm that the information you provide is true and accurate to the best of your knowledge.

If your health circumstances change before your appointment, please inform Aterfa as soon as possible.

3. Scope of Service

Aterfa offers bodywork and massage treatments designed to support recovery, mobility, relaxation, and general wellbeing. Treatments provided by Aterfa are not a substitute for medical diagnosis, medical treatment, physiotherapy, or mental health care.

If you have any concerns about your health, symptoms, or suitability for treatment, you should seek advice from an appropriate medical professional.

4. Treatment Suitability

All treatments are offered subject to professional judgment and may be adapted, postponed, or declined if a session is considered unsuitable, unsafe, or not in your best interests at the time of appointment.

Aterfa reserves the right to modify the planned treatment approach based on consultation findings, contraindications, or your presentation on the day.

5. Payment

Payment is due at the time of booking or immediately following the appointment, depending on the booking method used.

Prices are listed in GBP and may be updated at any time without prior notice. The price applicable to your appointment will be the one shown at the time of booking.

6. Cancellation and Rescheduling

If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.

Cancellations, missed appointments, or rescheduling requests made with less than 24 hours’ notice may be subject to a cancellation fee of up to 100% of the appointment value.

This policy helps protect appointment availability and the time reserved specifically for you.

7. Late Arrivals

If you arrive late, your treatment time may need to be shortened in order to avoid delaying other appointments. The full appointment fee may still apply.

If you are significantly late, Aterfa reserves the right to treat the appointment as a missed session and apply the cancellation policy.

8. Missed Appointments

Failure to attend an appointment without notice will be treated as a no-show and charged at 100% of the appointment value.

9. Minors

Clients under the age of 18 must have written consent from a parent or legal guardian before treatment. A parent or guardian may also be required to remain present during the appointment.

10. Professional Boundaries

Aterfa provides professional therapeutic treatments only. Any inappropriate, abusive, or unacceptable behaviour will result in the session being ended immediately, and full payment may still be required.

Aterfa reserves the right to refuse future bookings where professional boundaries are not respected.

11. Results and Outcomes

While treatments are designed to support recovery, comfort, and wellbeing, individual results may vary. No specific outcome or result can be guaranteed.

12. Liability

Aterfa will provide services with reasonable care and skill. However, by booking a treatment, you acknowledge that bodywork and massage may involve physical responses that vary from person to person.

To the fullest extent permitted by law, Aterfa shall not be liable for any indirect, incidental, or consequential loss arising from the use of its services or website. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

13. Gift Vouchers and Packages

If applicable, gift vouchers and treatment packages are non-refundable and cannot be exchanged for cash. They must be used within the validity period stated at the time of purchase.

Missed appointments or late cancellations for prepaid bookings may still be deducted from the package or voucher value.

14. Website Content

All content on this website, including text, branding, logos, images, and service descriptions, is the property of Aterfa unless otherwise stated and may not be copied, reproduced, or used without permission.

15. Privacy

Any personal information collected through bookings, enquiries, or consultations will be handled in accordance with the Aterfa Privacy Policy.

16. Changes to These Terms

Aterfa reserves the right to update these Terms & Conditions at any time. The most current version will always be available on the website.

17. Contact

If you have any questions about these Terms & Conditions, please contact:

Aterfa
hello@aterfa.uk

+44 7523 896697